Batra, Pramod Grahaka Mahashaya Nimage Swagata Malika Mattu Sibbandhi. Simple ways to make your Customer happy - 1 - Bangalore Sapna book House 2004 - 70 PB ISBN: 81-280-0197-3 Subjects--Topical Terms: General Law Books(340) Dewey Class. No.: 340 BAT